This application is for use of:
(i) Therapists who deliver schema therapy (“Therapists”);
(ii) clients with a supervising Therapist (“Client”); and
(iii) individuals seeking schema therapy information (“Individual”).
All users of the application should be aged 18 years or older.
United States of America: The Office for Civil Rights (OCR) at the Department of Health and Human Services (HHS) is exercising its enforcement discretion and will not impose penalties for noncompliance with the regulatory requirements under the HIPAA Rules against covered health care providers in connection with the good faith provision of telehealth during the COVID-19 nationwide public health emergency. We are temporarily opening registration for United States Therapists, Clients and Individuals. It is important for all users to ensure they are using Secure Nest in a way that is compliant with their local regulations. We may decide to remove access for United States Therapists, Clients and Individuals at our discretion. We cannot provide a business associate agreement (BAA) and Secure Nest is not HIPAA compliant.
An Individual should not use this application without the support of a Therapist if that person is experiencing persistent negative patterns of thinking, feeling or behaving, which they have not felt able to overcome by themselves. In these circumstances an Individual should seek the assistance of a Therapist at the earliest opportunity. The application is for use of an Individual seeking schema therapy information rather than seeking to specifically treat themselves for persistent patterns or issues by the use of scheme therapy.
For an Individual wishing to use the application the following steps will be followed:
Client – Linked to Therapist
Client – Participating in a Group
For Therapists wishing to use the application the following steps will be followed:
Secure Nest provides a tool for Therapists to support Clients using schema therapy or for Individuals to learn about schema therapy. The contents of this Site do not constitute advice and should not be relied upon in making or refraining from making, any decision. The Site accepts no liability for any consequences arising from the use of any of the tools, information or resources made available. Information supplied on the Site is not intended as a replacement for the psychotherapy a Client or Individual may need.
Therapists that use the application are independent third parties and are not agents or employees of Secure Nest. Secure Nest does not undertake any checks to verify the Therapists that register with us; however we reserve the right to deny services to any User at any time.
Secure Nest includes links to third party (external) websites that are controlled and maintained by others. Any link to external websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
All Users represent and warrant that all information provided through the application is true and correct and not false or misleading. Users agree to use the Site and application in accordance with this agreement, in good faith and in a way so as to not bring disrepute or cause reputational or other damage to the Owner. You agree to comply with all legislative requirements, including, without limitation, obligations under applicable work and OH&S Laws. It will be a breach of these terms to use the application for illegal or unauthorised purposes.
You agree that you will not use the Site or Application in a way that is defamatory, fraudulent, unlawful, threatening, intimidating, harassing, disrespectful, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another’s privacy, sexist, racist, homophobic, violent or degrading; infringes the intellectual or other proprietary interests of third parties; contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site, Application or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user’s use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions; violates any law; or encourages or incites any other person to engage in any of the above behaviour.
You also agree that you will not Use technology or other means that is not authorised by the Owner to access the Site; Use or launch any automated system, including without limitation, "robots," "spiders," or "offline readers," to access the Site; Attempt to, or introduce viruses or any other computer code, files or programs that may interrupt, destroy or limit the functionality of the Site; Gain or attempt to gain unauthorised access to the Site including the networks or user accounts; or attempt to or engage in conduct that damages, disables, overburdens, or impairs the Site, servers or networks.
Therapists acknowledge that by using the Application you are not in a partnership with Secure Nest, there is no joint venture or franchise arrangement between us and nothing in this Agreement gives rise to or creates an employer/employee relationship. You are registering to use the Site as an independent third party. You may not claim, or hold yourself out to any Person as having any relationship, authority, right or entitlement to represent or act as agent of the Owner.
Access to the Secure Nest application is provided on a subscription basis, which is payable upfront. The price varies based upon the length of the subscription plan, which is within the sole discretion of the User to choose. Payments are processed through our linked third party provider, PayPal (which is on a recurring subscription basis) or provided via bank transfer at the discretion of the Site Owner.
When you purchase on a subscription basis (e.g., monthly, quarterly or annually (as applicable)), you acknowledge and agree that you are authorising recurring payment, and payments shall be made to Secure Nest by the method you have chosen at the recurring intervals chosen by you, until the subscription is terminated by you or by Secure Nest.
Subscription fees are generally billed or charged in advance of the applicable subscription period. If any payment is returned unpaid or if the transaction is rejected or denied, Secure Nest reserves the right to deactivate the account. We will remind you by email before your subscription renews for a new term. We will also provide you with instructions on how you may cancel the products or services. You must cancel before the renewal date to avoid being billed for the renewal.
By providing Secure Nest with a payment method, you confirm that you are authorised to use the payment method that you provided, that any payment information you provide is true and accurate and that you authorise Secure Nest to charge you for any paid feature of the Site that you choose to sign up for or use.
If your subscription has expired and you require access to information you have stored in Secure Nest or to continue one of our programs, you may be able to do so even if you have not paid the subscription. Please contact us by email at [email protected] to discuss options that may be available to you.
Users can stop using the Application at any time. Subscriptions are purchased in advance for the period elected by the User. To cancel a subscription Users will need to cancel their subscription on the My Profile page or through your PayPal account. Access to the Application is provided solely on a subscription basis and Users have access to their Account for the period of the subscription. If you choose to cancel a subscription during the subscription period, you will forfeit your access to the site on the expiry of the subscription period.
Secure Nest is a software provider, so we are unable to assist with disputes about in relation to the services provided by a Therapist. However, we welcome feedback about the operation of the application, and may also consider cancelling a User’s account if we believe that a breach of these terms has occurred.
Without limiting the operation of the Australian Consumer Law, Secure Nest excludes all conditions, warranties, terms and guarantees otherwise implied by law. In relation to the operation of the Australian Consumer Law, it is agreed the extent of liability of Secure Nest is limited to a refund of all monies paid by the user to Secure Nest, or the re-supply of services to the user to the extent already supplied. Except to the extent required by operation of the law, Secure Nest has no liability for the use of the website, the provision of information contained on the website, any act or actions it undertakes in providing users the opportunity to use the website or the applications on the website, the use of any information contained on the website, by any persons, whether such person is a Therapist, a Client or an Individual. In terms of any and all services provided to a user of this site by a Therapist a contract for services exists between the Therapist and the Client separate from these terms. The Therapist and their Client each agree that Secure Nest has no liability for any cause of action or damages arising for any act or actions by Secure Nest in providing the services on this website or by use of the application. Secure Nest is not liable to pay for any indirect, economic, special or consequential loss or damage including but not limited to loss of revenue, profit, production, business or claims made against you, regardless of whether such is foreseeable or not. Secure Nest is not liable for any claims arising from your use of the Site or the services arising from the Site.
Secure Nest does not warrant that the functional aspects of the Site will be uninterrupted or error free or that the Site, its content or the server are free of viruses or other harmful components. Secure Nest maintains current anti-virus software; however to the extent provided by law, Secure Nest cannot and does not guarantee against third party interference to the Site. Secure Nest does not warrant that the Site or its content will be compatible with third party software or hardware. Secure Nest is not liable for any default or error which occurs as a result of an event or events which are beyond its control.
Users agree to keep Secure Nest fully indemnified against all or any claims by any person whatsoever for injury, loss or damage suffered in connection with the provision of services through the Site or the use of information contained on this Site and any claim howsoever arising whether in tort or contract for any loss, damage, compensation, failure to deliver, or any delay in the provision of services or information, including but not limited to any special, indirect or consequential loss, loss of profit or revenue, loss of expected savings, loss of business contracts, opportunity costs, loss or reduction of goodwill, and damage to reputation howsoever arising, including all reasonable costs arising from Secure Nest defending a claim arising from use of the Site. Without limiting the scope of the indemnity, the indemnity specifically includes any and all loss, damage, compensation, failure to deliver, or any delay arising from:
(i) A failure by any person to fully, honestly or accurately answer or respond to any question or information provided by them to Secure Nest;
(ii) A failure by any person to keep Secure Nest informed of any negative change in circumstances relating to their health or well-being that a person experiences while being a participant on this Site or using any application or receiving information from this Site;
(iii) The advice or assistance provided by a Therapist or other third party which is affected, impacted or changed by the services or information provided from this Site;
(iv) The failure to access support, professional assistance or other help in the event that any negative change in circumstances relating to their health or well-being that a person experiences while being a participant on this Site or using any application or receiving information from this Site;
(v) Changes, additions or removal of any site tools or information provided within or from the Site, including those which may remove data or files added by Site users;
(vi) Difficulty or inability in using the site features from a technology perspective;
(vii) A lack of effectiveness of any site features, resources or information to improve the health or well-being of any User;
(viii) A lack of understanding of any existing site features, resources and information or that provided by any user of the site;
(ix) A failure by any person to get help from a mental health professional if there are any negative changes in circumstances relating to their health or well-being, such as concerns regarding their safety, psychological symptoms increasing, level of functioning deteriorating below the baseline that is determined for the self-education program, experience of stress without the support a Therapist in the self-education program;
(x) Content or comments added to the site by a Therapist or other Clients;
(xi) The completion or partial completion of any program, exercise or module offered within the Site;
(xii) Non-responsiveness of other Site users, even where there is an expectation of contact;
(xiii) The behaviour of any user on the Site. For individual therapy, Secure Nest is not liable for damage inflicted by a Therapist. Damage inflicted by a Therapist may include Clients experiencing stress when the Therapists does not (or is slow to) respond to messages from the Client, Therapists who experience issues relating to difficulties using the technology or when a Client’s Therapist stops using the platform while their Client continues to access the full features of the Site.
Secure Nest does not have to have incurred these costs to claim on this indemnity.
Any user of this Site warrants to Secure Nest that they will, at all times:
(i) fully, honestly or accurately answer or respond to any question or information provided by them to Secure Nest;
(ii) accept responsibility for seeking help from a mental health professional if there are any negative circumstances relating to their health or well-being that they experience while being a participant on this Site or using any application or receiving information from this Site, and that they do not rely on Secure Nest for accessing support;
(iii) accept responsibility for any negative consequences of sharing information with other people; their family or at their work or with their lawyer, and Secure Nest does not accept responsibility for any negative consequences;
(iv) ensure they do everything to protect their privacy, e.g. ensuring they use a strong password and don’t share that password with others;
(v) accept responsibility for the information that they disclose on the platform;
(vi) ensure their Therapist or third party is aware that they use this Site and that the advice or assistance provided by their Therapist or other third party considers the affect, impact or change by the use of the services or information provided from this Site;
(vii) maintain the privacy of any content provided to or shared with you by any other user on the platform, unless you have their consent to do so;
(viii) behave in a manner that is respectful to other users on the Site;
Secure Nest retains all ownership rights over all intellectual property (registered or unregistered) available on the Site, the Application and the Site content including, but not limited to, source code, audio-visual effects, themes, dialog, settings, artwork, sound effects, musical works, moral rights, blog postings and resource material provided via the Site. Secure Nest claims copyright over all content on the Site and over all material contained therein, unless otherwise indicated. Where content on the Site is not owned by Secure Nest, we are licensed or permitted by law to use it.
The Site and application are provided to you through this license. The Owner retains all ownership and proprietary rights in the Site and hereby grants you the non-exclusive, non-transferable, limited right to use the Site. This license commences upon your acceptance of these terms and conditions and continues until termination by the Owner or you. The Owner has the discretion to terminate your license immediately and without notice if you breach this license and reserve our rights to take action against you. All rights not specifically granted under this Agreement are reserved by the Owner and, as Applicable, its licensors. This limited license excludes the right to frame or utilize framing techniques to enclose the Site or any portion of the Site; republish, redistribute, transmit, sell, or license the Site or any content contained in the Site (except as necessary to use the Site); make any use of the Site or any and/or all Content other than for personal use; modify, reverse engineer or create any derivative works based upon the Site or any and/or all Content; collect account information for the benefit of yourself or another party; use any meta tags or any other hidden text utilizing any and/or all Site Content; use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure or server; download any image or content and pass it off as your own, or provide it to a third party or republish or distribute it.
The Owner reserves the right to make changes to the Site, its operation and Application at any time without prior notice and you confirm that Secure Nest shall not be liable to you for any such change. The Owner may engage a third party to provide technical assistance with the Site. The Owner will take reasonable steps to ensure the ongoing effective operation and maintenance of the Site and take steps to repair technical issues that arise from within the Site within a reasonable time, insofar as the issues are of a global nature, and do not arise from individual use.
The Owner reserves the right to take any of the following action if we reasonably suspect that a breach of this agreement has occurred:
(a) issue a formal warning;
(b) suspend or prohibit access to the Site;
(c) block access to the Site;
(d) take legal action against you,
(e) suspend or delete your account, and
(f) report a matter to law enforcement.
If we suspend or prohibit or block your access to our Site, action taken by you to circumvent suspension or prohibition or blocking will be considered as a further breach of this agreement.
If any provision of this Agreement is invalid under any law the provision will be deleted from the Agreement and the remaining provisions will remain in full force and effect. This Agreement shall be governed by and construed in accordance with the laws of South Australia and the parties agree that any claim arising out of this Agreement will be heard in South Australia.
Any provision of this Agreement which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be effective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability in such provision in any other jurisdiction.
We may revise these Terms from time to time, and will always post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you (by, for example, sending a message to the email address associated with your account, posting on a blog or on this page). By continuing to use or access the Services after the revisions come into effect, you agree to be bound by the revised Terms. These terms were last updated in June 2018.
The laws of Australia apply to the privacy arrangements referred to in this policy regardless of where you are located when you submit your personal information.
We have designed Secure Nest to meet the requirements outlined by the General Data Protection Regulation (GDPR) for European Union (EU) citizens. However, our site does not meet the requirements outlined by the United States’ Health Insurance Portability and Accountability Act (HIPAA). If you are a citizen of, or located in, the United States, you should not use or access Secure Nest.
If you do not agree with this policy, do not access our site, use our Services or interact with any aspect of our business.
We collect information from Users of our website www.securenest.org (“the Site”). Secure Nest provides a web based Application (“the Application”) which as a product facilitates the sharing of information between two parties (a Therapist and a Client), or, between multiple parties in a group setting (a Therapist and a number of Clients). This may also include the collection of ‘sensitive information’ which refers to health or medical information. You will be asked to provide consent to this occurring and it will be your choice whether to do so. If you decide not to share such information, then it may affect your use of the Application.
Secure Nest only collects personal information that is directly provided to us. We collect information in a variety of ways, including when you contact us, visit our site, register for the Application, subscribe to our newsletter, or fill out our contact form. We only collect the information necessary to provide you our services, to manage our business affairs and to conduct research (when you have provided consent).
The following types of personal information may be collected, stored, and used by Secure Nest:
The Application provides a workspace for a Therapist and Client (or Clients) to communicate with each other. This communication includes things such as homework tasks, messaging and other therapeutic techniques. The way that Users use the Application, and the information provided is provided voluntarily and in the sole discretion of the Users.
We first and foremost use your information to provide our services to you. This includes billing, communicating with Users and assisting Users with the Site. We will use your email address to keep you updated with information about our products and services, but you can unsubscribe from our mailing list at any time. We also use feedback to improve our service.
On registration or at any time (in your account profile) you may provide permission for us to use your anonymous (de-identified) data in research. Only de-identified data/aggregated findings will be analysed and reported/used. You may revoke this permission (in your account profile) at any time; however, due to the anonymity of the data (once extracted) we will be unable to remove any of your de-identified data that has already been extracted or used in research.
Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We may use your personal information for the following:
If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, partners, agents, suppliers, or subcontractors as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information:
Except as described in this policy, we will not provide your personal information to third parties. We will not, without your consent, supply your personal information to any third party for their or any other third party’s direct marketing. We may disclose information to our business affiliates who assist us, but this is most likely to be in an unidentified, aggregate manner.
We collect information globally and primarily store that information on our server in Germany. We transfer, process and store your information outside of your country of residence, to wherever we, Secure Nest or our third party service providers operate for the purpose of providing you services. Third party service providers we use on Secure Nest include:
MailChimp (email service provider)
PayPal (payment service provider)
Google Analytics (analytics service provider)
YouTube (video service provider)
Facebook (marketing / advert provider)
Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
You expressly agree to the transfers of personal information described in this section.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We retain your account information until you delete your account.
We may retain documents (including electronic documents) containing personal data:
Secure Nest will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of personal information provided to us.
We will store all the personal information you provide on our secure (password and firewall protected) server. Secure Nest incorporates the use of an SSL (Secure Sockets Layer) certificate and HTTPS (Hyper Text Transfer Protocol Secure) for all pages.
You acknowledge that the transmission of information over the internet can be inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website). You should use a strong password, ensure the password differs to any other site you access and update it regularly.
You are responsible for safe practices to protect your personal information and that of others you may have access to via Secure Nest. This includes, but is not limited to:
It is important that your information is accurate at all times so we ask that you keep the information contained in your profile up to date. The email address used for your account can only be updated by sending an email with the request to [email protected], this request should originate from the email address you currently have associated with the account.
You are entitled by law to access the information that Secure Nest collects about you. You can download the personal information stored in your Secure Nest account at any time via the button provided in your profile.
You may instruct us to provide you with any other personal information we hold about you; provision of such information will be subject to the following:
We may withhold personal information that you request to the extent permitted by law.
You may change your personal information stored in Secure Nest at any time by editing the content via the features provided. You may delete your account on Secure Nest at any time via the button provided in your profile. If your account is deleted from Secure Nest, it is irreversible and we are unable to retrieve it on your behalf.
Secure Nest is a software provider, and we cannot grant you access to information that is proprietary information owned by your Therapist. You will need to speak to your Therapist, if you want access to information that is held by the Therapist including if that information is held using the Secure Nest application.
You may instruct us at any time not to process your personal information for marketing purposes. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Our website utilise cookies and other tracking technologies (such as Pixels and Hotjar) to collect additional website usage data for marketing purposes and to improve our services. A cookie is a small data file that is transferred to your computer's hard disk. Cookies allow us to better understand how you interact with our services, to improve and customize our services, monitor web traffic activity, aggregate usage of our website services and for marketing purposes.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
The cookies and tracking technologies we use include:
ci_session: Cookie associated with the CodeIgniter framework for building PHP based applications. Used to maintain a user state during a browser session for consistancy of user experience.
user_lang: Cookie associated with PHP based applications. Used to maintain the language selection throughout the site.
_ga, _gid & _gat: These cookies are associated with Google Analytics for monitoring and analysing site traffic. These cookies are used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
Facebook Pixel: A Facebook pixel is an analytics tool that helps us to measure the effectiveness of our advertising. We use the Facebook pixel to understand the actions people are taking on our website and reach audiences that we believe may have an interest in our website.
If you choose NOT to accept cookies, you can instruct your browser to stop accepting cookies or delete those which already exist by changing the browser settings. Services may however not function correctly or fully if you disable cookies.
The application on this website is not available to persons under the age of 18.
Please contact [email protected] immediately should you become aware that a person under the age of 18 has registered an account. Accounts found to have been registered by a person under 18 years of age will be de-registered and their personal information deleted.
If you have any queries or complaints in relation to your personal information please send us a message using the contact forms on the Site or send an email to [email protected] You will need to outline what information you would like access to, or identify your concerns. We will endeavour to respond to you within 30 days, and we will reply to the email account that you used when registering with us.